Masters Traditional Games is a small enterprise with a low turnover. None-the-less, we are financially secure and take pride in being able to offer genuine personal customer service, something larger companies cannot match. Additionally, we are able to cut costs and react quickly by being an Internet-only company. The following are some example comments* that have been received from customers.
Thankyou very much for: 1/The professional way you handled this mistake to ensure I received the desired product on time. 2/Your follow-up to explain the situation. 3/The desired table did arrive today (Thank you again). I certainly would be very happy and confident to order from you in the future, it is the professional attitude you have shown that gives me confidence to purchase through the Internet with YOUR COMPANY.
Thank you very much for all! The Lewis chessmenset is here and it is very beautiful and of high quality. I think my son Tim will be very happy about this very nice chess.
Thankyou for your prompt service. I am very pleased with what I see. Unfortunately it is winter so the giant snakes and ladders will have to wait for a while but I know that my grandchildren (and the adults in their lives) will be delighted to play. We tested the Captains Mistress game and enjoyed it. I am impressed with the workmanship.
Our order safely delivered. We are delighted with the product and service.
Many thanks for the super efficient delivery of my board games. I ordered 'The Game of UR', 'Senet' and 'Captains Mistress' at 11.20am on Thursday 17th November and received the games at 2.00pm on Friday 18th November. Amazing! I am also happy with the games and must compliment you on your website - very easy to use and most pleasing to the eye - one of the best selling and product information sites on the web. I would not hesitate to recommend your company to anyone interested in board games etc.
Yes, received OK yesterday - what a lovely service you offer, thank you so much, will certainly recommend you to anybody who is looking for a good 'games' site!
I am very pleased with the Jaques set, and the fact that my set has such a low serial number (#000012). Thanks for all your help. I think your company service is tops!
Yes, we have received the bowls, and are delighted with them. We have just returned from a cruise on the Saga Ruby, where we played carpet bowls and thoroughly enjoyed it, hence the order.
Mr. Tharp and I have enjoyed your wonderful bar billiards table so much that we are looking into purchasing more to put in our pubs here in Texas.
I haven't seen it myself, but the people whom I sent it so have told me they're very happy with their game, and that it's beautifully made.
Thanks for your prompt and efficient delivery of Sjoelbak board. I'm delighted with the quality.
Your product was what I expected . Very nice construction, should get years of play at the Home Pub.
Order received with no problems. Thank you very much for a fast efficient service.
Thank you once again for excellent service - I recommended you to my mother-in-law, who has I think ordered an Olympic Set from you, so that when we go and visit we no longer have to carry ours with us - a very addictive thing, croquet!
Thank you for incredible service. We got the games. Love them.
I have received the giant tower which has already brought many hours of enjoyment. The service I have received from yourselves has bee impeccable and I wont hesitate from recommending you to others
All Go kit has arrived perfectly packaged and in mint condition (one stone slightly chipped, but they'd packed three spare, so that was fine), bowls beautiful, board nicer than shown on your website. Lovely, lovely. So prompt too. Faultless!
Your order was well received - thank you very much for the excellent service!
Not only have I received the order but I am absolutely amazed at your fantastic service. You confirmed my order on the 8th and I received the parcel on the 10th. It is a pity I have nothing else to order at the moment. Thank you very much indeed.
The table arrived, it was a present for my mother in law, for her 70th birthday. She is thrilled. Thank you for your excellent service.
The set did arrive on Tuesday as expected and it is really beautiful in every way. I am very pleased with it indeed.
I have received my Mah Jong and I am delighted with it. Thank you for such a superb and responsive service.