VAT exempt orders for the disabled
We are allowed to zero-rate the supply of a product to a disabled customer as long as certain criteria are met as follows:
1. A declaration by the manufacturer that the product concerned was "designed solely for use by disabled people".
2. A document that shows the eligibility of the customer for disabled person's relief.
3. Must be for personal or domestic use.
The HMRC have a standard form for certifying the eligibilty for disabled relief. It's quite easy - just fill out the second half of the linked form and post or email us a scan of it...
Contact us if you think that your order may meet the above criteria. Please note that obtaining the required declaration from a manufacturer is outside our control. We are happy to request it but if the manufacturer does not produce the document, there may be nothing more we can do.
See also: Disabled Bowls Equipment