Sorry we aren't a member of the VAT Retail Export Scheme because we are a mail-order company. So we cannot issue a VAT 407 form for a customer to claim back VAT. The only way to avoid VAT is outlined below.
The way that we deal with zero-rated exports when shipping to a UK address is as follows: We always charge VAT when shipping to a UK address except in the case of a US Military base. However, we refund this as soon as the recipient supplies documentary commercial evidence that the goods were dispatched to the overseas address (see the question below for more info on this).
Also we would advise that someone checks the goods upon arrival in the UK because if the goods turn out to be damaged upon arrival in your country, we will not be able to offer any refund.
In order for you to not be charged VAT, we need 2 things:
Obviously, if we are responsible for exporting the goods, then we already have the second part of this. Therefore, if you initially supply the first part, we will not need to charge VAT when you place your order.
However, if you collect, or if we send it to a UK freight forwarder for onward shipping, you will need to supply both things and we will have to charge you VAT when you order and then refund it at a later date when we received the requisite documentation.
There is a bilateral agreement for this situation which is quite straightforward. We will omit VAT from the order as long as one of the following applies:
There are 3 acceptable forms of documentary commercial evidence viz:
Sales invoices, courier invoices and any other forms of documentation will not be sufficient for us to zero-rate the payment and refund the VAT.