Masters Traditional Games is a small enterprise with a low turnover. None-the-less, we are financially secure and take pride in being able to offer genuine personal customer service, something larger companies cannot match. Additionally, we are able to cut costs and react quickly by being an Internet-only company. The following are some example comments* that have been received from customers.
I was apprehensive about ordering from overseas, it was not something I had ever done before, but your company was able to allay my fears. Thank you once again for your excellent service and products.
I searched a very long time for a billiard counter of decent quality. I am glad I had not purchased others in the market. The item which I recieved from you a few days ago exceeded my expectations.
I have really appreciated your helpful, friendly and efficient service.
This is a really brilliant service - so nice to find a firm who delivers what they say, and even sends a follow-up email to check! I have used Masters before (for traditional games - which we love), and will certainly use you again in the future.
Many thanks, great follow up and customer service.
This was truly a great service! Thank you!
I thank you for your excellent service. It has been played with by my ten grandchildren, ages from 20 - 2yrs. (with help from the Dads) and much enjoyed.
Thank you all for a rather difficult order, thankfully all worked out OK in the end and I have a rather delighted husband. The board has been admired by all our friends and I will certainly pass your name on.
Our son received the Tigers and Goats game for his birthday present last night and he loves it. We played twice, each being the tiger or the goat one time, and I lost both times. He beats me at Mancala, too, but last time he was kind enough to share his strategy with me and coach me along. I still lost. I'm glad we found your site!
Many thanks for all your personal support in seeing this order efficiently executed. Many thanks once again. I am sure I will be placing orders for further items over the next few months.
Once again I was empressed by the prompt attention to my order and service received from you. I will not hesitate to buy from you in the future and also recommend your company to others.
Many thanks also for your help and the expeditious despatch of the games. I really have been most impressed by the service received and shall be recommending your company to my friends and family.
Just to say thank you so much for your help and for "going the extra mile" (or several as in this case!). So impressed was I that I have just phoned another pub I deal with (who's thinking of buying some more games) and told them about you!
Just want to say that I haven't even received my package yet but I think you guys are great! You've been very helpful each step along the way with your frank messages about arranging delivery and tracking. Very refreshing and much appreciated!
Thank you very much for this excellent product and your outstanding service. Do not hesitate that I will call again.
I am delighted with the service I received and shall certainly be using your company in the future!
I would like to congratulate you on the excellent communication and efficiency your company displays.
Once again I'm impressed with your effective customer service. If there's any site where you are rated, I'd be glad to add a positive entry for you.
Already tested out in a game !! Very impressed with it !
Everything arrived safely about a week ago, in pristine condition. You'll certainly be my go to website for traditional British games in the future. !
I am extremely pleased with the service and quality of product provided and will definitely be using again!
I buy very little on-line and hate shopping. The way you conduct business is making me think I might try more on-line shopping. I am truly impressed by the whole experience with Masters Traditional Games.
Thanks for your very personel service and craftmanship of products i will higly recomeent you to my worldwide cients and friends.
Today I received the skittles I ordered from you in perfect condition in such a short delivery time!! Excellent service! Thank you very much and I'll be definitely contacting you again should I need any other equipment from your range.
You guys are awesome. It came exactly when you said it would. Everything is great! Thanks so much.
I received everything in superb condition on 4th of March. Thanks for excelent service.
Arrived very promptly thank you, and beautiful it is too (and very well wrapped!). I wish more online shopping experiences were like this one.
Delivery was punctual and the goods arrived in immaculate condition. This set of table skittles is a beautiful piece of craftsmanship.
Thank you for the excellent service of the card table, arrived this morning at 10-30 am. We are delighted with the quality. Thank you for your quick and efficient service.
I have received the item,thankyou very much for excellent service & products excellent quality,many thanks & its good to know there is a good place to get high quality gaming equipment with top notch customer care.
Once more thank you for your time and willingness and I am already looking forward for more great games from your shop.
We want to thank you for all your trouble - my daughter is thrilled to bits. It is exactly what she wants. You did an amazing job - the case is great - the set is wonderful and I don't see how you could have done more. If any more of my children want sets I shall contact you as I don't see how your service could be bettered. I hope your business thrives like anything because you deserve it. Thanks again for all you did. We really appreciate it.
The Sjoelen Board was absolutely the best gift that we have ever had under (or should I say...next to) the tree!! As a young child we had a board that we always played on holidays, but we managed to beat it to pieces. This gift has restarted our family tradition!! Thank you for your service.