Masters Traditional Games is a small enterprise with a low turnover. None-the-less, we are financially secure and take pride in being able to offer genuine personal customer service, something larger companies cannot match. Additionally, we are able to cut costs and react quickly by being an Internet-only company. The following are some example comments* that have been received from customers.
I wish to confirm that our order has been delivered and that we are delighted with both the product and the service we have received.
I would like to also give my congratulations to you and your team for providing a first class service not only with this order but also with the two games tables I purchased from yourselves a week or so ago. It makes such a nice change to find people that actually deliver what they promise.
Yes the board has arrived and it is beautiful. Thank you for the follow up!
May I say that we found your website very user friendly and your backup service quite excellent ;very refreshing for " silver surfers "!! as dealing with things on line can so often be difficult or even so frustrating that one just gives up ; Thank you so much and we are all looking foward to playing Bagatelle.
The hub came today and is working. Thanks a lot for all your help. Your customer service is first class.
Thanks for the excellent service - game arrived today.
Yes, my order has arrived, and I would like to sincerely thank your company for a MOST efficient service. It was extremely professional.
I would like to say that I am very impressed with the quality of the order received and of the personal way in which you carryout your business. It was a pleasure doing business with you.
I received an order from your website several weeks ago and was very impressed by the rapid service and excellent quality goods you provide. Many thanks; it is refreshing to see an online order site that actually delivers what it promises.
We received the Chinese Chequers very quickly and it is a beautiful set. My daughter was delighted with her surprise gift.
As usual, Masters Traditional Games has provided excellent service and products.
I was very impressed how quick it arrived and the ease of ordering online.
Game arrived last week and already proving to be very popular with our customers. Will definitely use your company again.
Only a week after ordering from your website, I received my order of Jaques Home Table Skittles and Australian Table Bowls Set. The goods were received in good order and the quality of the products are excellent.
Bravo - not only for your speed but for the accuracy with which it came, and for the quality of both of the beautiful sets and the extra pieces.
All received promptly and it is a lovely set that I am look forward to using . Thank you very much for your excellent service.
We have recieved it and played it already! Is a super game and have been trying to get hold of it for sooo long! Thanks very much and for the speedy delivery!
Yes, I received the replacement box on Saturday in perfect condition. Thanks a lot for the fantastic service! I will definitely recommend Masters Traditional Games to others!
Took delivery of the balls today - thank you to your efficient company. What I hadn't anticipated was that they would be quite so beautiful! I think I'll keep them myself and just loan them to the League of Friends.........
Order received - no problems, excellent speedy delivery, would certainly recommend your company.
Thank you so much for your prompt and excellent service. We've received the Bat and Trap balls (earlier than expected actually) and have noticed the other games you stock which we will be looking at soon.
I am very happy indeed with the game! The product's quality is very high and me and my girlfriend had already spent hours playing with it! We love our brand new Game of Ur! Thank you so much for your perfect service and assistance.
James, I have to tell you that we celebrated my Dad's 93 rd Birthday this past weekend. I was so excited to bring Skittles. We are about 30 some people in our immediate family. We all relocated from NY in the past 6 years. We had so much fun. The ages right now not counting any babies on the way are from 5 years old to 93 years old. Skittles is a games for all ages. It levels the playing field. We are a game family but rarely can my dad or the little ones participate. He is rather deaf and the little ones are simply little ones. We had a tournament throughout the day. Everyone had 3 try's and the best score of all three of your turns won the pot of over $100. I can't tell you how it made the party. I will only bring it out on special occasions. I don't want the novelty to wear off. I just wanted to say thank you. I don't know if my dad will be here for his next birthday but I will always remember the fun that he had at his 93rd.
Thanks very much. yes, we have received the stones. Haven't had time to try them out yet but I am sure they will be better than the last set. Thanks for your follow-up. We wish more compaines could be as effective at communicating with their customers as your. We will definetly recommend you on to others.
Very impressed with the quality. Also the packaging was excellent. This game is to be used for a toy library and for fundraising events and I am sure will be enjoyed greatly.
I can't tell you how pleased I am by your help in this matter. Several friends have commented on how nice the board is and I've referred them to your website and told them about your excellent service. Hopefully you will see some new orders in the near future.
Excellent, prompt service, excellent product, good price. I'm very pleased with the transaction and would certainly recommend your firm.
I received my order last week and everything was as it should be. Thank you very much for the prompt service. I will not hesitate to use your company again should the need arise.
Many thanks, the last of the order arrived Thursday before Christmas. Everything very good and we are all very pleased and impressed with the service. The first 2 items arrived the day after I had placed the order! The people in our day centre are really enjoying playing with them. As soon as I can get some more money from grants (!!) I shall be ordering some more. Once again many thanks.
I have received my order and am very pleased with all the services you have provided. You were very prompt and sincere in answering my email questions. After the order was placed, the shipping of the order was completed quickly. The package was easily tracked using the supplied tracking number. The Dukes Pride bowls arrived in less than eight days from the date of shipping. I have had many orders take more time from shipment to delivery within the United States. The advice you added to the order about signing for the shipment was used at the time of delivery and will be used again in signing for future orders received from other vendors. And finally, the shipment was well packaged and arrived in perfect condition including the Dukes Pride cardboard container within the shipping box. I have only had my set of bowls for a few days but have recommended your company to several fellow bowlers already. It was a pleasure doing business with you.