Masters Traditional Games is a small enterprise with a low turnover. None-the-less, we are financially secure and take pride in being able to offer genuine personal customer service, something larger companies cannot match. Additionally, we are able to cut costs and react quickly by being an Internet-only company. The following are some example comments* that have been received from customers.
Yes I have received my order and would like to say how impressed I am with the high level of service, ease of ordering and speedy delivery that your company has provided.
The prompt efficient and customer focused service provided by yourselves is very much appreciated. Merry Christmas to you all.
My order arrived promptly and in excellent condition, I am very pleased with the product and your customer service .I will recommend you to others. Many thanks
I appreciate the excellent service and I look forward to future business with Masters Games.
A very prompt service, and a good quality game. I will certainly recommend your company to other prospective customers.
The teenagers liked the game very much, and several of them got interested in it for quite a while friday night at the party.
Just to let you know how impressed I have been with the service supplied.Timely communication and prompt delivery, excellent packaging of my purchase upon delivery, and very pleased with quality of manufactured Sjoelen board. Only downside is my wife may realise how good this internet shopping can be.
Absolutely delighted with it. Would recommend your product and very efficient service. Arrived very well packaged and in good order. Will seriously consider buying other games from you in the future.
The quality is superb and as it's too good to hide away, it enjoys 'pride of place' in my living room.
Received order, wonderful condition. Thans for your concern. A pleasure doing business with nice people.
Yes, the chess set arrived when you said it would and was packed very carefully indeed. I'm very happy with the quality of the product. It is a breath of fresh air to deal with a company that does what it says it will do and goes the extra mile to make sure. If every company worked like yourselves, being in business would be a better place!
Thanks very much. The set arrived, and went down a treat. It's a great online service.
I had a wonderful birthday party, thanks to you and the great beer pool table. So pot away on your table, and thank you for all your help.
I can confirm that the order was delivered yesterday afternoon and my daughter was very pleased with the croquet set. Many thanks for the excellent service. Mike Jupp
My husband is working on putting the table together now. He is delighted. Thanks again.....It is a beautiful table. We had first played the game in Bermuda several years. This table seems to be of better quality. I am so glad I found it on the internet and was able to purchase one from you.
Thank you for your extrodinary help in this matter! You have been truly wonderful and a joy to communicate with! I have been playing with my new board ever since my return home yesterday! It is in excellent condition! No scratches or anything. My son who is 3 has taken to it wonderfully.Please pass on my regards to the craftsman of this board.
The order was received amazingly quickly and all is so so pleasing. Thank you very much indeed.
It arrived yesterday and I would like to say how pleased my friend was with the mallet. Thank You Gill
Order received two weeks ago and we are delighted
Thanks for your emails. The table arrived today (Friday) and looks magnificent. As soon as t stops raining I'll be trying it out.
Thank you again for our goodies, I couldn't find them anywhere but with your company. Thank goodness for you!
All arrived. Very impressed with service. Many thanks
Many thanks for the game which arrived safely this morning. I was impressed with the way my order was processed and delivered when you said it would be. Very well packed, and a superb quality finnished product. We are looking forward to playing Bagatelle with our grandchildren tomorrow evening. Thank you again.
I've not had a moment's regret in the purchase (extravagant though it was). Finally, I thank you for your very helpful and attentive service.
I just returned this weekend from the U.S. and found the package waiting for me. Meant to send you a note ....sorry. I am absolutely delighted with my purchase and with the speed at which it was delivered..promised in Feb and received in Feb! thanks so much...look forward to many hours of fun with it.
You guys are fantastic and your customer service has been magnificient. The games have arrived and we are using them tomorrow.